Help & FAQs
How To Place An Order Online
Step 1: Adding Items To Your Shopping Bag
Browse through the Rodney Clark website and click on a product image for more detailed information. On most items, you have a size and/or colour option. select the size and/or colour you would like to order and click on the "ADD TO BAG" button.
If a specific size in a colour is greyed out, then it is currently out of stock or has been sold out online.
Step 2: Viewing Your Shopping Bag
You can view the items in your bag at any time by clicking the "Shopping Bag" button in the top right hand corner of every page of our website:
- To change the quantity of items you wish to purchase, change the number in the "Qty" box, and click the "update Qty" link.
- To delete an item from your bag, click the "Remove" link next to the item you wish to remove OR set the "Qty" to 0 and click the "update Qty" link.
- Once you are happy with the items in your bag please press the "CHECKOUT" button.
Step 3: Checkout - Payment & Delivery Details
Our checkout will prompt you with 2 options:
- This is for Rodney Clark Members or Existing Online Customers.
- If you have placed an order online please enter your Login & Password;
- After you provide us with your Login & Password, we will retrieve your details to make your purchase faster, OR
- Please enter your contact, delivery and payment details.
- Once you have completed all the fields marked with an asterisk(*), please select the "SUBMIT" button.
- After completing one of the above options you will go through to Step 4 – Order Confirmation.
Step 4: Order Confirmation (Secure Area)
It is important to confirm your order & delivery details.
You will notice a security padlock in your web browser AND the website address will start with "https". This security ensures your order & payment details are encrypted over the internet and remain secure. If this lock is not present, please contact us immediately at email@example.com
- Please check your Billing and Delivery Details. If you need to change these details click the "update MY DETAILS" button.
- If applicable, add your promotional code and press the "APPLY" button to re-calculate your final order total.
- Please note: Promotion Code box only appears after you Login or enter your Billing and Delivery information.
- If you have Rodney Clark Rewards, these will be available to redeem soon.
- If you have a Voucher or a Gift Card, please enter the details in the Voucher and Gift Card boxes and click the "APPLY" button to confirm the validity and value
- Enter your credit card details.
- When you are satisfied with the information please select the "COMPLETE ORDER" button to confirm your order.
We will send you an email confirming the details of your order. We recommend you print out a copy of your order for future reference.
If you have any problems with your order please check your browser settings and make sure you allow first party cookies.
Contact us on 1300 217 768 or email us at firstname.lastname@example.org