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HELP & FAQS


HOW TO PLACE AN ORDER ONLINE

Step 1: Adding Items To Your Shopping Bag

Browse through the Rodney Clark website and click on a product image for more detailed information. On most items, you have a size and/ or colour option. select the size and/ or colour you would like to order and click on the "ADD TO BAG" button.

If a specific size in a colour is greyed out, then it is currently out of stock or has been sold out online.

Step 2: Viewing Your Shopping Bag

You can view the items in your bag at any time by clicking the "Shopping Bag" button in the top right hand corner of every page of our website:

  • To change the quantity of items you wish to purchase, change the number in the "Qty" box, and click the " update Qty" link.
  • To delete an item from your bag, click the "Remove" link next to the item you wish to remove OR set the "Qty" to 0 and click the " update Qty" link.
  • Once you are happy with the items in your bag please press the "CHECKOUT" button.

Step 3: Checkout - Payment & Delivery Details

Our checkout will prompt you with 2 options:

Login

  • This is for Rodney Clark Members or Existing Online Customers.
  • If you have placed an order online please enter your Login & Password;
  • After you provide us with your Login & Password, we will retrieve your details to make your purchase faster, OR

New Customers

  • Please enter your contact, delivery and payment details.
  • Once you have completed all the fields marked with an asterisk(*), please select the "SUBMIT" button.
  • After completing one of the above options you will go through to Step 4 – Order Confirmation.

Step 4: Order Confirmation (Secure Area)

It is important to confirm your order & delivery details.

You will notice a security padlock in your web browser AND the website address will start with "https". This security ensures your order & payment details are encrypted over the internet and remain secure. If this lock is not present, please contact us immediately at info@rodneyclark.com

  • Please check your Billing and Delivery Details. If you need to change these details click the "update MY DETAILS" button.
  • If applicable, add your promotional code and press the "APPLY" button to re-calculate your final order total.
  • Please note: Promotion Code box only appears after you Login or enter your Billing and Delivery information.
  • If you have Rodney Clark Rewards, these will be available to redeem soon.
  • If you have a Voucher or a Gift Card, please enter the details in the Voucher and Gift Card boxes and click the "APPLY" button to confirm the validity and value
  • Enter your credit card details.
  • When you are satisfied with the information please select the "COMPLETE ORDER" button to confirm your order.

We will send you an email confirming the details of your order. We recommend you print out a copy of your order for future reference.

If you have any problems with your order please check your browser settings and make sure you allow first party cookies.

Contact us on 1300 217 768 or email us at info@rodneyclark.com


SHOPPING WITH OPENPAY

Openpay is an alternative method of payment available through Rodney Clark Stores. Openpay enables you to pay on your terms and create a flexible plan that gives you more time to pay for everything you need. You receive your order immediately and there is no interest!

It is a great way to get your items fast and to have the option of paying for it over a long period of time for when it better suits you. Essentially, you can purchase an item today and pay for it later.

SHOP IN 3 EASY STEPS WITH OPENPAY

1. SHOP & CHECKOUT

Shop and check out as usual.

2. select OPENPAY AS YOUR PAYMENT OPTION ON THE CHECKOUT PAGE

You will be re-directed to Openpay to complete your purchase.

3. REGISTER AND DESIGN YOUR PLAN

If you are 18 years or older and a permanent resident of Australia all you need is - Photo id - Debit or credit card - Email address - The required deposit - Mobile phone.

Please Note:

Rodney Clark only accepts Openpay transaction when the amount is over $100.00

Read the full terms and conditions: https://www.openpay.com.au/


SHOPPING WITH AFTERPAY

Afterpay is an alternative method of payment available through Rodney Clark Online. Afterpay enables you to pay in 4 easy payments giving you more time to pay for everything you need. You receive your order immediately and there is no interest if paid on time.

Essentially, you can purchase an item today and pay for it later.

SHOP IN 3 EASY STEPS WITH AFTERPAY

1. SHOP & CHECKOUT
Shop and proceed to check out as usual.

2. select AFTERPAY AS YOUR PAYMENT OPTION ON THE CHECKOUT PAGE
You will be re-directed to Afterpay to complete your purchase.

3. REGISTER OR LOGIN TO FINALISE YOUR PLAN
If you are 18 years or older and a permanent resident of Australia all you need is - Photo id - Debit or credit card - Email address - Mobile phone.

Please Note:
Rodney Clark only accepts AFTERPAY transaction when the amount is over $70.00

Read the full terms and conditions: https://www.afterpay.com/en-AU/terms-of-service


 

For further assistance:

Contact us on 1300 217 768 or email us at info@rodneyclark.com