Returns & Exchanges
WHAT ONLINE PURCHASES CAN BE RETURNED & WHERE
Full Price Items (Including During Promotions)
- Exchange | Return By Post and Instore
- Refund | Return By Post and Instore
Sale Items
- No Exchanges
- Refund | Return By Post Only
Outlet Items (Final Sale)
- No Exchanges
- No Refunds, unless deemed faulty
HOW TO RETURN
RETURN IN-STORE
30-Day In-store Returns (Excluding Sale & Outlet Items)
- We would love to help you in-store.
- Please bring the items you wish to return for a refund along with the paperwork you received with your parcel. If you cannot present the paperwork, please show a copy of the email to our store staff so they can make note of your order number details.
Please note, that refunds are processed by our head office team and may take up to 48 hours to process. The time for funds to appear in your account is dependent on your bank.
RETURN BY POST
- 30 Day Returns (Excludes Outlet Items)
- Download & Print Returns Form
- Download the Online Returns Form (Click Here To Download)
- Fill out the forms as required
- Package your returning items with original tags attached
- Take to your local post office
- Send parcel to:
ATT: Rodney Clark Online Returns
31 Gilbert Park Drive, Knoxfield VIC 3180
Please note, that refunds are processed by our head office team and may take up to 48 hours to process. The time for funds to appear in your account is dependent on your bank.
RETURN CONDITIONS
Please ensure the following conditions have been met:
- *Item/s have been returned within 30 business days of receiving your online order. Please note this excludes outlet items.
- The item/s are in original condition (unworn, unwashed) and not damaged,
- Original tags are attached.
- If you are posting the return, please ensure that the returns form is completed and enclosed with the items.
- If you are returning an item to one of our stores, please present the original paperwork that was sent with your parcel (alternatively show the store staff the email confirmation so they can note the order number).
RETURN TERMS
For faulty items please contact our customer service team on 1300 217 768 to arrange an exchange or refund.
- Return postage costs will be reimbursed for faulty items only. A postage receipt must be supplied with your return to obtain a postage refund.
- Postage costs for change of mind are at the buyer’s expense and will not be reimbursed.
- Refunds issued in-store will be processed by our head office team and may take up to 48 hours to process, your refund is processed via the original form of payment.
- Any amount refunded will be the effective price paid when purchasing the garment, excluding shipping. If items are purchased using a promotional discount (example: Spend and Save) we will adjust your refund amount accordingly.
- Please note that there are no refunds or exchanges on outlet items unless deemed faulty.
IN-STORE PURCHASES
We will gladly offer you an exchange or credit note for change of mind on your purchase upon presentation of your receipt.
Please note that no refunds will be provided for purchases due to change of mind. We encourage you to carefully consider your choices before making a purchase.
We recommend trying on items and seeking assistance from our knowledgeable staff, to ensure you make an informed decision on your purchase.
Faulty merchandise can be returned for an exchange, credit note or refund.
Note: Styles purchased online can be returned in-store, however refunds for these items will be processed through our head office and may take up to 48 hours to process and will be processed via the original form of payment.