Returns & Refunds
you require a refund of a Online store purchase, please return the item/s by post
to the address below with the completed Online Returns Form. Items purchased
Online can only be fully refunded at the Online store.
Please allow two weeks from the day you post your return for your account to be credited.
Rodney Clark Online Returns
Unit 2, 207-229 Young Street
Waterloo NSW 2017
Exchanges on garments purchased of the same style only can be made at any
Rodney Clark store. Please take this receipt/packing slip or a printed copy of
your emailed order confirmation as proof of purchase to the store with the
garments. To reserve the size required we recommend you call the store ahead to
have your preferred size put aside.
If you are unable to get to a store, for example if you are an international or rural customer, exchanges can also be processed at our Online Store. Call 1300 217 768 between 8:30am - 5pm weekdays (EST) to have the size preferred put aside for you in the online store.
Should you have an item that you believe to be faulty or flawed, please contact a Rodney Clark representative at firstname.lastname@example.org Or Call 1300 217 768 between 830am - 5pm weekdays EST.
Terms & Conditions
Garments can only be refunded if the item/s is in original condition, with original tags attached and a proof of purchase can be made.
must be sent within 14 working days of date of original purchase. Garments
returned after this period will not be accepted unless there are exceptional
All 'return' postage costs will be at the purchaser’s expense with the exception of a return that has been deemed faulty.
quote your Order # which is also your Receipt #, or your name and address.
Call 1300 217 768
Monday to Friday 8.30am - 5.00pm (EST). Standard local call rates apply from Australian landlines.