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RETURNS & EXCHANGES

 Online Store Returns, Refunds & Exchanges

EXTENDED 60 DAY RETURNS
* In response to the COVID-19 pandemic, we have extended our returns window from 14 to 60 days to allow enough time for you to return any item, including returns on products if you simply change your mind.
 
 
Mailing address for all returns:
Rodney Clark Online Returns
31 Gilbert Park Drive
Knoxfield VIC 3180

RETURNS PROCESS
1. Complete the returns form that came with your order (or is available below)
2. Package the items you are returning, along with the return form (The satchel you received your order in is re-usable for returns)
3. Post the package to the online returns address above
4. You should receive your refund (or for exchanges, your replacement item) within 14 days. All refunds are made to the original method of purchase.
 
EXCHANGES
For exchanges of an alternate size or colour (of the same style), use the returns process above. If your requested size/colour is not available, we will refund your returned items.

We are unable to provide exchanges on sale items, but will happily provide a refund. We recommend you place a new order for the item you are after.
       
EXCHANGES INSTORE
We are happy to exchange your online purchase for an alternate size / colour in any of our Rodney Clark or Sorbet stores (with proof of purchase). 

Note – stores are unable to process online refunds

 
CONDITIONS

Returns or exchange for change of mind (or does not suit, incorrect size ordered etc) are accepted provided that:
• the item/s is in original condition (unworn, unwashed) and not damaged,
• original tags attached,
• the return form is completed and enclosed with the items,
• The return is received within the specified returns window (Currently extended to 60 days*),
• No exchange on sale items, and
• No refunds or reimbursement for freight or postage costs (except for faulty items).

CONSUMER GUARANTEES AND FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS
Our returns policy does not affect your rights under the Australian Consumer Law. These consumer guarantees cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

Please use the returns process above. Please remember to include a copy of your postage receipt. We will reimburse reasonable postage costs for the return of faulty garments.

 
Download our Returns & Exchanges Form:

 RC Returns & Exchanges Form.pdf



Store Returns, Refunds & Exchanges

No refund for change of mind. Please retain your receipt for exchange within 60 days.