• We endeavour to have all orders delivered to you within 3-7 working days.

• Standard Delivery within Australia (orders over $100) - Free
• Standard Delivery within Australia (orders under $100) - $10
• Shipped to New Zealand - $15
• Shipped International (except NZ and US) - $30

PLEASE NOTE: Australia Post has temporarily suspended shipping to the United States. We are currently unable to accept orders shipping to the US, and hope to have this resolved soon.

• We ship internationally to the following countries: Cambodia, Canada, China, Cook Islands, Fiji, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Korea (South), Laos, Malaysia, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Denmark, Switzerland, Taiwan, Thailand, Tonga, United Kingdom, United States, Vanuatu, Vietnam.

If you receive the wrong item in your order, don’t worry - we’ll make it right.

1. 
   Contact us right away – Please reach out to our customer support team: 1300 217 678 or info@rodneyclark.com
2. 
   Provide order details – Share your order number and a quick description (or photo) of what you received.
3. 
   We’ll fix it –
   We will organise to send the the correct product at no extra cost

• We’re unable to track return parcels on your behalf.
• Please keep your Australia Post receipt and tracking number when you send your return.
• You can use this tracking number on the Australia Post website to see the delivery status of your parcel.

If you need further assistance, feel free to contact our customer service team with your tracking details.

1300 217 678 or info@rodneyclark.com

If you haven’t received your confirmation email within a few minutes of placing your order, please:

1. Check your spam or junk folder - sometimes emails can get filtered there.
   
2. Verify your email address - make sure it was entered correctly at checkout.
   
3. Contact our customer service team - if you still can’t find it, we’ll be happy to confirm your order details and resend the email - 1300 217 678 or info@rodneyclark.com

Yes, we do. If you receive a faulty or damaged item, we’ll gladly exchange it as long as the item is still in stock.

If it isn’t available, we’ll provide a refund.

Please contact our support team within with your order details and a photo of the issue

1300 217 768 or info@rodneyclark.com

If your welcome discount code isn’t applying, it may be because:

• The code cannot be used in conjunction with other offers or promotions.
  
• The code can only be used once per customer.
  

If you’ve checked these conditions and are still having trouble, please reach out to our customer service team - we’ll be happy to help.

1300 217 678 or info@rodneyclark.com

Please contact our customer service team as soon as possible.

1300 217 678 or info@rodneyclark.com

RETURN BY POST 

• 30 Day Returns (Excludes Outlet Items)
•  Download & Print Returns Form
• Download the Online Returns Form (Click Here To Download)
• Fill out the forms as required
• Package your returning items with original tags attached
• Take to your local post office
• Send parcel to:
  ATT: Rodney Clark Online Returns
  31 Gilbert Park Drive, Knoxfield VIC 3180

Please note, that refunds are processed by our head office team and may take up to 48 hours to process. The time for funds to appear in your account is dependent on your bank.

RETURN IN-STORE

30-Day In-store Returns (Excluding Sale & Outlet Items)

• We would love to help you in-store.
• Please bring the items you wish to return for a refund along with the paperwork you received with your parcel. If you cannot present the paperwork, please show a copy of the email to our store staff so they can make note of your order number details.

Please note, that refunds are processed by our head office team and may take up to 48 hours to process. The time for funds to appear in your account is dependent on your bank.

Please check the care tag/label on your product for the most accurate instructions. Following these guidelines will help you keep your item in the best condition.

Each garment comes with its own size chart to help you find the right fit. We recommend checking the chart on the product page before placing your order.